Refund Policy

Dart's Mobile Detailing Last updated: September 14, 2026

We want every customer to be happy with their detail. This policy explains how refunds, credits, and re-dos work for services booked with Dart's Mobile Detailing.

1. Satisfaction Guarantee

If you're not satisfied with a completed service, contact us within 24 hours of your appointment so we can make it right. In most cases, this means we'll return to re-clean the specific area of concern at no additional charge, rather than issue a refund. Please provide details (and photos, if possible) so we can address the issue effectively.

2. Refund Eligibility

Refunds are considered on a case-by-case basis and are generally limited to the following situations:

We were unable to complete the service as scheduled due to an error on our part
A service was cancelled by us (see Section 5)

Refunds are not automatically issued simply because a customer changes their mind after service has been completed, or for conditions disclosed prior to service (e.g., long-standing stains, odors, or damage that could not be fully removed through standard detailing).

3. Non-Refundable Situations

We generally do not issue refunds for:

Pre-existing vehicle conditions that limit results (e.g., deep-set stains, sun damage, prior paint damage, worn upholstery) that were disclosed, visible, or reasonably discoverable before service began
Dissatisfaction based on expectations beyond the scope of the service or package purchased
Late cancellations or no-shows (see our Cancellation Policy in the Terms & Conditions)
Services already completed and accepted without a report of a quality issue within 24 hours

4. Deposits & Prepayments

Where a deposit or prepayment is required (e.g., for fleet/commercial bookings, larger jobs, or repeat no-show accounts):

Deposits are generally non-refundable if you cancel with less than 24 hours' notice or fail to be present/available at the scheduled time and location.
Deposits are fully refundable or transferable to a rescheduled appointment if you cancel or reschedule with at least 24 hours' notice.

5. Cancellations by Us

If we need to cancel or reschedule your appointment (e.g., due to severe weather, illness, or an emergency), you will not be charged, and any prepayment or deposit will be fully refunded or applied to a rescheduled appointment at your preference.

6. Fleet & Commercial Accounts

Refunds, credits, and pilot-program terms for fleet or commercial customers are governed by the specific agreement or proposal provided to that account, which takes precedence over this general policy where terms differ.

7. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the booking. Processing times may vary depending on your bank or payment provider, typically 5–10 business days.

8. How to Request a Refund

To request a refund or report a service issue, contact us within 24 hours of your appointment with your name, appointment date, and a description of the issue (photos help):

Dart's Mobile Detailing Phone: 508-808-2618 Email: dart@dartsdetail.com

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.