Terms & Conditions

1. Our Services
 

Dart's Mobile Detailing provides mobile auto detailing services, including but not limited to exterior wash, interior cleaning, upholstery cleaning, headlight restoration, and paint correction, at a location of the customer's choosing within our service area (Framingham, MA and the Greater Boston / MetroWest area). Services, pricing, and add-ons are as described on our website or as quoted directly to you, and may change from time to time.
 

2. Booking & Scheduling
 

• Appointments may be booked through our website, by phone, or by email.

• We require accurate contact information, vehicle details, and service location to confirm a booking.

• Arrival times are estimates. We will do our best to arrive within the scheduled window, but delays can occur due to traffic, weather, or the length of a prior job.

• A valid power source (customer's outlet) and safe, reasonably accessible parking are required at the service location unless other arrangements have been made in advance.
   

3. Service Area & Travel
 

Our standard service area covers Framingham, MA and surrounding Greater Boston / MetroWest towns. Locations outside this area may be subject to a travel/distance surcharge, calculated at the time of booking. We reserve the right to decline bookings outside a reasonable service radius.
 

4. Pricing & Payment
 

• Prices for individual services, packages, and add-ons are listed on our website or provided at the time of quote.

• Final pricing may vary based on vehicle size, condition, and any additional services requested at the time of the appointment.

• Payment is due upon completion of service unless other arrangements (such as a fleet/commercial account) have been agreed to in writing in advance.

• We accept the payment methods listed at checkout or communicated to you directly.
   

5. Cancellations & Rescheduling
 

• We ask that you provide at least 24 hours' notice to cancel or reschedule an appointment.

• Repeated late cancellations or no-shows may result in a cancellation fee or a requirement to prepay for future bookings.

• We reserve the right to reschedule appointments due to severe weather or other conditions that would make safe or effective detailing impossible, with as much advance notice as possible.
   

6. Vehicle Condition & Customer Responsibilities
 

• Customers are responsible for disclosing any pre-existing damage, mechanical issues, or unusual conditions (e.g., stains, pests, biohazards, aftermarket modifications) prior to service.

• Customers should remove personal belongings, valuables, and loose items from the vehicle before the appointment. We are not responsible for items left in the vehicle.

• We reserve the right to decline or discontinue service on any vehicle presenting a health, safety, or contamination hazard (e.g., bodily fluids, pest infestation, hazardous materials), and payment may still be due for time and travel already incurred.
   

7. Liability
 

• We take reasonable care with every vehicle, but mobile detailing involves inherent risk to a vehicle's existing paint, trim, upholstery, and finishes, particularly where prior damage, wear, or aftermarket work is present.

• We are not liable for pre-existing damage, or for damage arising from conditions not disclosed to us prior to service.

• In the event of damage caused by our work, our liability is limited to the cost of repair or the cost of the service performed, whichever is less, unless otherwise required by Massachusetts law.

• We are not responsible for items left in the vehicle, or for loss or damage arising from circumstances outside our reasonable control (e.g., weather, third-party interference, pre-existing mechanical failure).

• Any concerns about the quality of service must be reported within 24 hours of completion so we can address them.
   

8. Satisfaction & Re-Dos
 

If you're not satisfied with a completed service, please contact us within 24 hours so we can discuss a resolution, which may include a re-clean of the affected area at our discretion. Refunds are not guaranteed and are handled on a case-by-case basis.
 

9. Photos & Marketing
 

We may photograph or video vehicles before and after service for quality control and marketing purposes (e.g., social media, website). We will not include identifying information such as license plates or personal property without consent. Let us know before your appointment if you'd prefer your vehicle not be photographed.
 

10. Fleet & Commercial Accounts
 

Businesses booking multiple vehicles or recurring service (fleets, dealerships, trades) may be subject to separate written terms, including custom pricing, invoicing terms, and volume agreements. Where a conflict exists, the specific fleet/commercial agreement takes precedence over these general Terms.
 

11. Website Use
 

Content on dartsdetail.com, including text, images, logos, and branding, is the property of Dart's Mobile Detailing and may not be copied or used without permission. We aim to keep information on the site accurate but do not guarantee it is error-free or current at all times.
 

12. Changes to These Terms
 

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
 

13. Governing Law
 

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
 

14. Contact Us
 

Questions about these Terms or our services can be directed to:

Dart's Mobile Detailing Phone: 508-808-2618 Email: dart@dartsdetail.com